Terms of Service

Last updated: AUGUST 2025

Welcome to Tall Palms Marketing. By engaging with our services, you agree to the following Terms of Service, which outline the expectations, responsibilities, and limitations of our work together.

1. Overview of Services

Tall Palms Marketing provides branding, social media management, website design, advertising strategy, and other digital marketing services. The specific scope of services will be outlined in your client agreement or proposal.

2. Client Responsibilities

To ensure the success of our partnership, we ask that clients:

  • Communicate in a timely manner and designate one primary point of contact

  • Submit content, feedback, or approvals within the timeframes requested

  • Provide access to necessary platforms (social media accounts, website, etc.)

  • Review and sign off on materials before publication

3. Payment Terms

  • Payment terms are outlined in your individual contract or invoice.

  • Monthly service fees are due in advance, unless otherwise agreed upon.

  • Late payments may result in paused services and/or late fees.

  • All add-on services (e.g., additional filming, ad spend, website updates) will be quoted separately.

4. Contract Length & Termination

  • Most services are billed on a monthly or project basis.

  • If you choose to pause or terminate services, we require written notice per the terms in your signed agreement.

  • Re-engagement is subject to current rates and availability.

5. Intellectual Property

  • You retain ownership of your business assets, brand materials, and any original content you provide.

  • Designs, graphics, strategies, and written content created by Tall Palms Marketing remain the intellectual property of Tall Palms Marketing until payment is received in full, at which point rights are transferred to you.

  • We reserve the right to showcase completed work in our portfolio and marketing unless otherwise agreed.

6. Social Media & Ad Management

  • Social media services include planning, content creation, scheduling, and performance tracking as outlined in your scope.

  • Ads management includes creation, monitoring, and optimization. Ad spend is billed directly to the client by the platform.

  • Boosting or advertising posts will only be done using content already created under our management. Additional ads or sales funnels may incur design fees.

7. Communication & Availability

  • Our office hours are Monday–Friday, 9AM–4PM EST.

  • Preferred communication is via email. We also use Trello for project management and Slack or text for internal team communication.

  • We aim to respond to emails within 1–2 business days.

8. Results & Guarantees

While we bring strategy and expertise to every project, marketing results can vary due to many external factors. We do not guarantee specific outcomes, follower counts, or ROI.

9. Confidentiality

We respect the confidentiality of your business and agree not to disclose any proprietary or sensitive information shared during our engagement.

10. Limitation of Liability

Tall Palms Marketing is not liable for any damages, loss of income, or disruptions arising from third-party platform issues (e.g., Instagram outages, algorithm changes), ad account suspensions, or client-side delays.

11. Policy Updates

These terms may be updated at any time. We will notify clients of significant changes via email or client portal.

Have questions? We’re here to help. Email us at hello@tallpalmsco.com